0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

    Products

    From $89.00

    In this Quick Take, you will learn a counterintuitive approach that can help you connect with buyers who keep their distance, the psychological principle that makes this approach work, and what this counterintuitive truth reveals about how we make personal...

    From $89.00

    There is one thing all successful leaders “get” that failed leaders don’t. They know they can’t achieve breakthrough organizational results by themselves. That wisdom is often hard-earned because most leaders started their careers as individual high performers who moved mountains...

    From $999.00

    Account management requires a unique skill set. How do you keep the magic alive in a long-term sales relationship, avoid “grass is greener” syndrome and build long-term loyalty? This Quick Take Package includes five research-based micro-videos that will help account...

    From $89.00

    Customers are like icebergs. You only see about 5 percent of what they’re really thinking. Maybe they think you’ll take advantage of them if they’re too open. Maybe they’re talking to other vendors and don’t want you to know about...

    From $89.00

    Most managers know about the ADA and understand that they must try to accommodate workers who have disabilities. But the ADA is complex and loaded with rules that managers and supervisors need to understand. In this Quick Take you will...

    From $89.00

    An older worker’s physical condition MIGHT prevent him or her from doing certain jobs. But you must make that call based on an assessment of the worker’s ACTUAL condition and abilities. When managers and supervisors stereotype or make assumptions about...

    From $89.00

    Most salespeople have been exposed to the idea of anchoring: The first number put on the table in a negotiation “anchors” the negotiations around that price. So if you lead with a high price, the final deal will be larger....

    From $89.00

    You can offer the highest value, the lowest price, the best service. None of it matters unless you first win your customer’s trust. But trust takes time – time you don’t always have … and that’s what leads many sales...

    From $89.00

    Bob was recently promoted to his first management job. He inherited a small problem from his predecessor. If he doesn’t address it quickly, it could turn into a big one. Some people are showing up late for work. But Bob...

    From $89.00

    Imagine you had a pain in your lower back and went to an orthopedist. He says your back is fine but you may have a kidney problem. What would you expect the orthopedist to do? Order tests for your kidney?...

    From $89.00

    You must keep your customers satisfied to keep them around. But satisfaction doesn’t give you a competitive advantage. Buyers expect it from every supplier. And given a chance, hungry competitors will do everything they can to appear more responsive and...

    From $89.00

    Don has been working for you for a long time. He likes what he does and the way he does it. And you’re about to mess that up. You need him to take on new duties or change the way...