How is it that two people can walk away from the same conversation with a completely different understanding of what was said? The reason is that we too often hear what we want to hear and assign our personal expectations and meaning to conversation. Fortunately, there’s a way to avoid this kind of frustrating – and sometimes costly - miscommunication. In this Quick Take you will learn the #1 reason miscommunication occurs between managers and employees, and the FACE Method – a simple approach you can use to gain clarity with your employees and colleagues.
This product includes
Learn a single behavior-changing insight in just 5- to 7-minutes.Quiz (& Quiz Answer Guide)
Prove that the learner(s) understand the concept and increase knowledge retention.Discussion Guide
Facilitate a discussion, connecting the concept to your unique challenges.Summary Sheet
Revisit the concept as follow-up or in the moment-of-need.
How do you use this?To kick start Micro-Meetings
Micro-training makes it easy for managers to facilitate meetings where teams develop shared vocabulary and benefit from peer learning.To kick start one-on-one coaching
Micro-training is extremely tactical and it’s a great tool to help managers frame very specific, skill-based coaching interactions.As self-directed learning
Micro-videos are a solution to a specific skill challenge. For example: “How to handle an employee who has a bad attitude,” or “How to handle a price objection.” You have a question. You find the right micro-video. You watch it on your own. You deploy the skill on the job.